Important Information Regarding Hospital Discharge Letters
Dear Patients,
At Hillcrest Surgery, we prioritise your well-being and aim to provide you with the best possible care. As part of this commitment, we want to inform you about the process regarding hospital discharge letters and how it impacts your ongoing care.
When you are discharged from the hospital, you will be provided with a discharge letter. This letter contains essential details about your hospital stay, including any treatments or procedures you underwent, medications prescribed, and recommendations for follow-up care.
It’s important to understand that while a copy of this discharge letter is sent to our GP surgery, there can sometimes be delays in its arrival. It may take up to 14 working days, and occasionally longer, for us to receive this information from the hospital.
In situations where you have been advised to see your GP promptly or if you feel the need to schedule an appointment sooner, it would greatly assist us if you could bring a copy of your discharge letter with you. If you’ve received a bundle of papers from the hospital and are unsure which document is the discharge letter, please bring all papers with you to your appointment. This ensures that we have complete information about your treatment and can provide you with the appropriate care.
It’s important to note that if your discharge letter recommends follow-up treatment, tests, or assessments by your GP, we will act on this information once it is received. However, due to potential delays in receiving the letter, there may be a gap between your discharge and our receipt of the information. During this period, we encourage you to take an active role in your healthcare by contacting us if you have any concerns or if you’ve been advised to follow up with your GP.
By taking control of your healthcare journey and keeping us informed, you empower yourself to receive timely and comprehensive care. Your well-being is our top priority, and we are here to support you every step of the way.
If you have any questions or require further clarification, please don’t hesitate to contact our reception team.
Thank you for your understanding.
Best regards,
The information shared is a collaborative effort between Hillcrest Surgery and the Patient Participation Group (PPG). We value your feedback to improve our services. Don’t hesitate to reach out to us at hillcrestppg@gmail.com with any comments or suggestions you may have.
