Who do I see?
For information on how best to be helped by the Surgery, select the service or condition you require.
Make an appointment at Reception or by telephoning 01761 434469. We run the Advanced Access system which means one can book with a doctor of choice up to six weeks in advance or phone on the day for a same-day appointment.
Patients can also book online using the SystmOnline system via the above link.
Hillcrest are excited to offer patients an online consultation service called Patchs!
What is Patchs?
We have been looking at how we can improve access to our surgery; PATCHS is our new online consultation service that allows you to quickly and easily access GP services online. All you have to do is answer a few simple questions and PATCHS will get you the help you need quickly.
If you are fed up of waiting on the telephone and need to contact us for clinical advice try out Patchs. Patchs is perfect if you simply need advice, you want to leave an update or message for a GP, or you need a repeat sick note. Please register to use Patchs.
Click here to access and register with PATCHS: patchs.ai/practice/hillcrestsurgery
How does PATCHS work?
You can get started using PATCHS in four simple steps:
- Register for a PATCHS account via your GP practice website. You’ll be asked to enter your email address and set a password.
- Once you have registered, you can access PATCHS by clicking this link or opening the PATCHS app on your smartphone. Login by entering your registered email address and password.
- Choose the appropriate option and answer a few simple questions to help your GP understand your problem.
- Your answers are sent to your GP who responds as quickly as possible during their opening hours/ Initial responses may be via online message or telephone, through face-to-face or video consultation appointments will be arranged if needed.
Telephone Advice
We offer telephone, face to face and online (Patchs) consultations. These are available with all GPs. We initially book a telephone consultation with GPs and then follow up with a face to face appointment if it is required.
Practice Nurses
For some appointments it may be more appropriate to see one of our nurses rather than a doctor. At least one nurse is available at most times of the day. Nurses are available by appointment and for telephone advice.
Extended Hours
In addition to normal surgery hours we are offering extended hours at 07:30am. Please contact the surgery for further information.
Improving Access Service
Hillcrest Surgery offer additional evening and weekend appointments, for patients needing routine, bookable in advance, GP or Nurse appointments outside of normal GP Surgery opening times. This service is run in conjunction with BaNES Enhanced Medical Services (BEMS), our local GP Federation. Appointments are available between the hours of 6.30pm and 9.00pm on weekdays, and 9.00am to 13.00pm on Saturdays.
This service is located in different Practices throughout B&NES and is for non-urgent appointments only. The service operates from sites in Bath, and Midsomer Norton and Radstock area. In the Midsomer Norton and Radstock area, the service runs at Elm Hayes Surgery and Hope House Surgery. In Bath, the service runs from Bathampton Surgery, Combe Down Branch Surgery, Newbridge Surgery and St Michael’s Surgery.
Appointments are booked by via the Hillcrest Surgery receptionist team, who can book appointments directly into the this Enhanced Access service. When booking an appointment, we will ask if you consent for us to share your medical records with this service. Without this consent, the BEMS GPs and Nurses will have no access to your medical records.
For more information you can visit the BEMS Enhanced Access website here: https://www.bems.uk.com/aboutenhancedaccess
