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We are closed from 6pm on Thursday 18 April 2019 until 8am on Tuesday 23 April 2019. If you require medical attention during this time please telephone 111. I f your condition is life threatening please dial 999.

Easter Pharmacy Opening Times

Good Friday 19 April
8am – 6pm
Boots, 33-35 Westgate, Bath, BA1 1EL
Tel: 01225 482069

9am to 5pm
Lloyds Pharmacy, Green Park Station, Green Park Road, Bath, BA1 2DR
Tel: 01225 422740

8.30am to 5.30pm
Superdrug, 30-32 Westgate Street, Bath, BA1 1EL
Tel: 01225 336198

11am to 4pm
Lifestyle Pharmacy, 15 Westgate Street Bath BA1 1BE
Tel: 01225 465576

8am to 7pm
Boots, 1 Newark Street, Southgate, Bath, BA1 1AT
Tel: 01225 461251

10am to 4pm
Lloyds Pharmacy, Chesterfield House, High Street, Midsomer Norton, BA3 2DD
Tel: 01761 413231

10am to 4pm
Boots, 40 High Street, Keynsham BS31 1DX Tel: 0117 986 3247

Easter Saturday 20 April
Most pharmacies open as usual. The only exceptions are Boots in Southdown (Bath) Hounsell and Greene (Upper Oldfield Park, Bath), Jhoots Pharmacy (Brock Street and Odd Down branches in Bath), Lloyds Pharmacy (Combe Down in Bath), Pulteney Pharmacy (Bath) and Bathampton Pharmacy which are all closed.

Easter Sunday 21 April

10am – 12 noon and 4pm – 8pm
Jhoots Pharmacy, 88 Frome Road, Odd Down, Bath, BA2 2PP
Tel: 01225 833003

9am – 12 noon and 4pm to 7pm
Keynsham Healthcare Limited, 15 Station Road, Keynsham BS31 2BH Tel: 0117 329 4355

1pm – 3pm
Lifestyle Pharmacy, 15 Westgate Street, Bath, BA1 1BE
Tel: 01225 465576

11am to 1pm
Lloyds Pharmacy, Chesterfield House, High Street, Midsomer Norton, BA3 Tel: 01761 413231

Easter Monday 22 April

8am to 7pm
Boots, 1 Newark Street, Southgate, Bath, BA1 1AT
Tel: 01225 461251

10:30am to 4.30pm
Boots, 33-35 Westgate, Bath, BA1 1EL
Tel: 01225 482069

11am – 4pm
Lifestyle Pharmacy, 15 Westgate Street, Bath, BA1 1BE
Tel: 01225 465576

9am to 5pm
Lloyds Pharmacy, Green Park Station, Green Park Road, Bath, BA1 2DR
Tel: 01225 332046

10am to 4pm
Boots, 40 High Street, Keynsham BS31 1DX Tel: 01225 422740

10am to 4pm
Lloyds Pharmacy, Chesterfield House, High Street, Midsomer Norton, BA3
Tel: 01761 413231

 

See New Vacancy

If you require medical attention during this time please call 111.

 

December 2018 Please have a look at the results of our P:atient Services Questionnaire, you will find it under News 

Closure Dates for 2019 - please see the tab Opening Times at the top of the screen.

Remember we now offer improved Access service, please see the note below for information regarding appointments in the evenings and at weekends.

 

November 2018

MyScript is BANES’ Social Prescribing Service and is part of the award-winning charity DHI. Through carefully guided conversations we help patients to unpick non-medical issues which may underlie or exacerbate patients’ health conditions. Offering 3 appointments the team act as community navigators to link patients to the community resources they need: this could be housing or debt advice, counselling, activities, opportunities to socialise or manage a long-term condition.

 

Over 91% of our users report an improvement in their wellbeing and all referrals are appropriate; there is almost always something we can offer patients to make some positive lifestyle changes.

We work in GP surgeries, clients' homes and community venues and are open to anyone aged 18+ who is registered with a BANES GP.

 

Patients can self-refer by ringing 01225 310077, emailing myscript@dhibath.org.uk or using the form on DHI’s website  http://www.dhi-online.org.uk/do/bath/my-script-social-prescribing/


October 2018 

Patients in the B&NES area can, from 1st October 2018, also book appointments with a local GP or Nurse in the evening and at the weekend in a B&NES general practice hub, provided by an organisation called BEMS

(BANES Enhanced Medical Services is a GP federation whose members are all the GP Practices in B&NES).

Ask your surgery receptionist for more details about what this service can offer or if you wish to book an appointment with this service.

 

 

31 May 2018  Please see our Fair Process Notice and Privacy notice under the GDPR heading on the right of the screen.

1 July 2018

Annual Health Check Changes

 

If you receive regular health checks and are seen annually for Asthma, COPD, Diabetes, Heart Disease or Stroke we will be changing the date of your annual health check for chronic disease management.

Your review may be sooner or later than you expect as we are moving the review date to the month of your birthday.

 

In future years we would like you to remember that you will be due a review in your birthday month and you should phone the surgery to arrange a suitable appointment and not wait for an invitation.

Regular up to date checks are very important and provide the opportunity to discuss the results and any changes that are required with your care.

 

This change will be introduced over the next six months so please look out for posters, sms text messages and updates on our website.

 

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Rights & Responsibilities

You have the right to access the services we provide without any form ofdiscrimination or prejudice.

In the same way, you are responsible for treating the GPs, Nurses and Staff with the same courtesy and respect.

We support the Government's NHS Zero Tolerance Campaign against violence and abuse. All our staff have the right to carry out their jobs without the fear of being attacked or abused. In the event of any aggressive or violent behaviour the Police will be called and the offender will also be removed from our Practice list at the earliest opportunity. Abuse over the telephone is equally unacceptable.

You are also responsible for informing us if you cannot keep an appointment or no longer need it, so that it can be made available for someone else. If you repeatedly fail to attend appointments that you have booked, we may reconsider our position as your GP Practice.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Chaperones

It is your right to request that a chaperone be present during any physical examination undertaken at the surgery. If you would like the Practice to provide a chaperone, please try to request this in advance.



 
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