We are so lucky to have Clare Bendall working at Hillcrest Surgery. She is a care coordinator. Care coordinator are non clinical staff members who support patients who may need extra help arranging clinical appointments, or accessing services. She has recently had a very positive interaction with one of our patients and they would like to share their story with other patients.
“Charlotte was one of my very first patients. We clicked straight away. Charlotte was suffering with many health conditions and wasn’t coping well. Her confidence was low. She explained to me that her school experience was traumatic, she struggled with learning, especially reading and writing. We discussed the Read Easy programme and with my encouragement she signed up on the spot. We met her Reading Coach together and she agreed to give it a go. We met a few months later and she was doing brilliant, she was so much more confident and she continued to meet up with her coach every week. I was amazed and chuffed for her. Eventually at the end of the Read Easy scheme 20/05/25. Her and her work coach marked the occasion with a get-together they presented Charlotte with a book (about dogs) and a certificate. She has done so well and has become so much more confident with her reading thanks to the help provided from her lovely and patient coach.
She said that she wishes to continue improving her reading skills, so I have pointed her in the direction of “Page Turners” reading group in MSN library and also “Reading Friends” and other informal reading groups in Bath library. It is wonderful to know that she is keen to continue reading and writing stories.
Charlotte was asked what she would say to someone who was thinking about wanting to learn to read and she said, “Go for it!”.”
Congratulations Charlotte!
I you, or another patient, wish to get in touch with any of the services mentioned, or need support in another way, please contact our reception team who can put you in touch with Clare Bendall (Care coordinator at Hillcrest Surgery).