As a team, we manage all aspects of running a GP practice. We deal with a whole host of different things; Complaints to accounts, staff welfare to running vaccine clinics, data management to fixing leaky taps! We are trouble-shooters and fire fighters, but most importantly we are patient advocates. We are all users of the NHS and truly know the importance of good patient care.
We have a fantastic team around us and are very proud of the service our surgery provides, especially in such challenging times.
Mrs Hannah Holland
Hannah is our practice manager. Hannah works with the GP Partners and ensures the smooth running of the practice. She has worked in primary care in Bristol and the local area since 2008. Hannah has worked as Medical Receptionist, IT Lead, Medical Secretary and Operations Manager. Hannah has been at Hillcrest Surgery since 2023 and became Practice Manager in 2025.
Mrs Caroline Perdicchia
Caroline is Operations Manager, and manager of reception. Caroline works along side Hannah and the GP Partners. She has worked in the NHS for over 20 years. She has been at Hillcrest since 2020. Caroline oversees the reception team and patient welfare.
Mrs Julie Harris
Data quality and I.T manager
Mrs Cathy Reynolds
Cathy is Senior Practice Nurse.
‘I have been a qualified RGN since 1988. I worked in Scotland in the Victoria Infirmary on the wards. I moved to Bath in 1991, where I first started working in General Practice in 1992. I have worked in General Practice for 33 years. I have successfully passed my chronic Heart Disease, Diabetes, Physical Assessment Clinical Reasoning Diploma, As well as my Facilitating Learning and Assessment in Practice (FLAP). I love my job as a Practice Nurse and I hope that shows through my compassion, care, and approachable friendly, professional manner.’
Mrs Debbie Dyer
Debbie has worked at our surgery for 24 years and is our Administration Lead.