The NHS App is a secure, free digital tool from NHS England for people in England to access various NHS services on their phone or tablet, letting users book appointments, order repeat prescriptions, view GP health records, manage hospital referrals, and get health advice, acting as a central ‘digital front door’ to healthcare.
The surgery do not manage the NHS app and therefor are unable to set this up for you.
Key Features & Uses:
- Appointments: Book, view, and cancel GP & hospital appointments.
- Prescriptions: Order repeat prescriptions and nominate your preferred pharmacy.
- Health Records: See parts of your GP health record, test results, and hospital clinic letters.
- Messages: Receive messages from your GP surgery or hospital.
- 111 Online: Access urgent health advice via 111 when the surgery is closed.
- Symptom Checker: Get trusted NHS health information.
Who Can Use It:
- You must be aged 13 or over.
- You must be registered with a GP surgery in England or the Isle of Man.
How It Works:
- You create an account using an NHS login.
- Identity verification is required for full access to services.
- It’s available as a downloadable app or through a web browser on the NHS website.
Known problems
We have found that patient who use the NHS have reported the following problems.
- Unable to see all the medication that they wish to order.
- Sometimes this is because the patient is due for a review, or for the medication to be reauthorised before it can be ordered. Please contact reception if this is happening to you, and they can advise you.
- It does not look like all the medication I have ordered has been processed.
- Quite often patients contact us asking why we have not processed their whole prescription. Please check with reception as often everything has been done, but it is not shown on the NHS app.
- Some of the information does not look correct or looks like it does not belong to me.
- Let us know. We can investigate this for you and ensure that your record is updated correctly. Please provide exactly what is incorrect and when it is on your record, we can investigate any anomaly’s and correct the notes as required.