June 2021 Changes to Appointment System

After a lengthy review and due to unprecedented demand for appointments we are trialling a new appointment booking process.

From Monday 14 June 2021 in an effort to manage our capacity (which remains the same) in a different way.

ALL SAME DAY APPOINTMENTS (for AM and PM) will be released for booking at 8am.

Telephoning after 1pm will be for EMERGENCIES ONLY for that afternoon or to pre-book a routine appointment for another day.

There is also access to book some appointments online:

  • GP requested blood tests
  • Cervical Smears
  • GP telephone consultations

In an effort to free up the telephone lines, we have reinstated the acceptance of paper prescriptions requests in the post box next to the front door.

Don’t forget we also accept email requests reception.hillcrest@nhs.net and online requests, these are the PREFFERED methods for requesting prescriptions.

To use online services or the app you need to register (get your username and password) via Online Services or the NHS app.

For details on the app, visit www.tpp-uk.com/airmid-faqs.